Our managed IT Support will help you to improve your business. Our team are backed by industry leading support tools, helping ensure that your issues are resolved quickly and efficiently.
Our offering provides coverage for all users within your business and their devices. Support and management is provided for all of the devices an end user utilises as part of their business life including laptops, desktops, tablets and mobile phones.
IT Support Helpdesk
An ideal first point of contact to resolve minor issues, our telephone and email support services mean there is always a line of communication open between your employees and our IT technicians.
Remote IT Support
Our IT specialists resolve minor issues by accessing your network devices (i.e. core infrastructure and workstations) remotely.
Onsite IT Support
Ideal for scheduled maintenance and emergency support, our fast response onsite support service can diagnose and resolve hardware related issues on the spot.
All devices Firewalls, Access Points, Routers, Switches, traffic utilisation are monitored by our Network Operations Centre (NOC) team for proper operations.
The Bespoke Technology difference
Don’t break the bank. Our solutions are designed to avoid bill shock at the end of the month.
Built in redundancy to ensure your services are constantly accessible when you need them.
Your connectivity is paramount – which is why we only partner with quality network providers.
Protect yourself against critical failures with our Business Continuity solutions.
Benefits of Managed Service Desk
Dedicated account manager & technician
Every customer on a managed service agreement is allocated a dedicated Account Manager as well as a Lead Technician backed by a Secondary Technician to ensure our customers get looked after when they need it.
Predictable monthly billing
We hate hidden surprises in our bills, so we ensure our customers have no hidden surprised in their manged services. Our fixed monthly rates ensure you are not incurring any unexpected costs.
We are continuously improving our operations and offerings customers. We are continually investing in best practice tools and methodologies to ensure your evolving needs are met.
Here when you need us
Our support team are available from 8am to 6pm Monday to Friday AEST. Outside of these hours, our team is available for phone-based emergency support when required.
Bespoke offer expertise and professionalism, along with great communication skills and common sense – a combination I have often found to be rare in IT. They also care about the level of support and service they provide rather than being entirely governed by cost efficiencies, which maintains our loyalty as a customer. They have also offered a holistic/wrap around service across multiple environments that has significantly reduced issues and has made things a lot easier to manage. I highly recommend Bespoke for your business IT needs.